BEFORE
1) Actions are unclear and hidden
2) No clear total or balance visibility
3) Weak visual hierarchy
BEFORE
BEFORE
1) Actions are unclear and hidden
2) No clear total or balance visibility
3) Weak visual hierarchy
1) Actions are unclear and hidden
2) No clear total or balance visibility
3) Weak visual hierarchy
AFTER
1) Financial Clarity at a Glance
2) Faster Bulk Actions
3) Better Control with Selection
4) Clearer Actions
5) Stronger Visual Hierarchy
AFTER
AFTER
1) Financial Clarity at a Glance
2) Faster Bulk Actions
3) Better Control with Selection
4) Clearer Actions
5) Stronger Visual Hierarchy
1) Financial Clarity at a Glance
2) Faster Bulk Actions
3) Better Control with Selection
4) Clearer Actions
5) Stronger Visual Hierarchy
Chase Zelle - Improving the Requested Money Experience
Chase Zelle - Improving the Requested Money Experience
A rapid UX redesign focused on clarity, control, and speed
A rapid UX redesign focused on clarity, control, and speed
⏱ 2 min read
THE PROBLEM
The requested money section lacks clarity and efficiency, making it difficult for users to quickly understand what they owe and take action. Paying multiple requests feels repetitive and high-friction for a task that should be fast and seamless.
THE PROBLEM
The requested money section lacks clarity and efficiency, making it difficult for users to quickly understand what they owe and take action. Paying multiple requests feels repetitive and high-friction for a task that should be fast and seamless.
THE PROBLEM
The requested money section lacks clarity and efficiency, making it difficult for users to quickly understand what they owe and take action. Paying multiple requests feels repetitive and high-friction for a task that should be fast and seamless.
KEY IMPROVEMENTS
KEY IMPROVEMENTS
FINANCIAL CLARITY
Added total due + account balance
Users can instantly understand how much they owe and whether they have enough balance before taking action.
FASTER BULK ACTIONS
Introduced “Select All”
Allows users to pay all requests at once, reducing repetitive steps and speeding up the experience.
BETTER CONTROL WITH SELECTION
Added selection checkboxes
Gives users flexibility to choose specific requests instead of handling them one by one.
CLEARER ACTIONS
Replaced “…” with “More” CTA
Makes additional actions more visible and understandable, removing ambiguity.
STRONGER VISUAL HIERARCHY
Improved card layout, alignment, and color usage
Restructured content and used color strategically to highlight actionable elements, making the interface easier to scan and interact with.
FINANCIAL CLARITY
Added total due + account balance
Users can instantly understand how much they owe and whether they have enough balance before taking action.
FASTER BULK ACTIONS
Introduced “Select All”
Allows users to pay all requests at once, reducing repetitive steps and speeding up the experience.
BETTER CONTROL WITH SELECTION
Added selection checkboxes
Gives users flexibility to choose specific requests instead of handling them one by one.
CLEARER ACTIONS
Replaced “…” with “More” CTA
Makes additional actions more visible and understandable, removing ambiguity.
STRONGER VISUAL HIERARCHY
Improved card layout, alignment, and color usage
Restructured content and used color strategically to highlight actionable elements, making the interface easier to scan and interact with.
PROJECTED IMPACT
• Faster decision-making with a clear financial overview
Reduced friction when managing multiple requests
Improved clarity and confidence in taking actions
More structured and scannable interface
PROJECTED IMPACT
Faster decision-making with clear financial overview
Reduced friction when managing multiple requests
Improved clarity and confidence in taking actions
More structured and scannable interface